I have medications I take each day, and when they are out of refill, I simply call my friendly neighborhood WalMart and order more. Usually it’s an easy process; call to refill, get the date to pick up, go get the meds; done and done. However, it isn’t always that simple.
When I see that I am low on this, that or the other thing, I call to refill. Of course some of them need doctor approval, and I’m fine with that. Once I hear the recorded message saying “your prescriptions are ready on (date/time),” I drive up to go get them. Easy-peasy, right? Well, not always.
The pharmacy system is not my system, so it always surprises me when I show up at the counter and ask for the meds I called in (and were told that they were ready) and: 1) they don’t have them yet, 2) it will be another hour to pick up, or 3) “we don’t have the doctor’s ok on this yet.” But they offer me one med that I didn’t ask for (because I still have plenty of them).
Look, I understand that the pharmacy is doing their job and that they have a ton of customers and they are busy, busy, busy. It’s just that when I re-order the meds I need (again, because I am nearly out of them), I expect that the meds I show up for will be ready.
Last year I was diagnosed with occasional AFIB, and my doc put me on Eliquis. I was a surprised as I never felt any heart flutters or whatever, but of course I took the new med my doc prescribed. A few months back, I noticed that I was nearly out of it, so I called for a refill. When I came to pick it up, the gal behind the counter looked at me as if I tried to murder a puppy in front of her.
She said, rather sternly: “why are you so low on this prescription? According to our records, you aren’t due for a refill for two weeks.” Two weeks?! That just wasn’t possible. I take one in the morning and one at night, and there was no way that I had taken more than the precribed dose.
I went home in tears, and the Crankee Yankee was furious about what happened. We happen to have a nice couple on our street who are both pharmicists. Both of them said that sometimes the pharmacists make a mistake and put in the wrong amount of pills; hey, it happens.
So we both went back to the pharmacy and asked if they could please pull up the record of my last refill, which should have been for 30 days (one in the morning and one at night, making it 60 pills). The pharmacist checked it, and sure enough, they had put in a 15-day supply!
Which just goes to show you, it doesn’t pay to be a smarty-pants and play the blame game when you yourself made the mistake. Check before you blame!